Terms of Service

You must ensure that you are not a located, incorporated, otherwise established in, resident of, a citizen of, or operating in of any Prohibited Jurisdiction. Currently, Cointivo does not provide Services, nor do we accept registration of Users or trade applications, from the following countries or regions: the United States of America (and all its territories and possessions), The Netherlands, Canada, Singapore, The United Arab Emirates, North Korea (DPRK), Cuba, Iran, Sudan, Syria, Mainland China, the Russian-controlled regions of Ukraine (currently including Crimea, Donetsk, Luhansk, and Zaporizhzhia), and any other jurisdiction subject to comprehensive sanctions imposed by OFAC, the UN Security Council, the European Union, or other applicable governmental authority (altogether referred to as "Prohibited Jurisdictions").

For the sake of clarification, the Prohibited Jurisdictions list is non-exhaustive and is subject to change at any time and from time to time by Cointivo in its absolute sole discretion, taking into account legal and compliance considerations. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, we reserve the right to take any appropriate actions in compliance with applicable laws and regulations, including termination of any Account immediately and liquidating any open positions. You undertake to inform Cointivo at the earliest possible opportunity if you have become a resident of any of the foregoing Prohibited Jurisdictions.

The use of virtual private networks (VPNs), proxy servers, Tor, or any other technical means to circumvent geographic access restrictions is strictly prohibited and constitutes a material breach of this Agreement. Cointivo employs geolocation, IP analysis, and related detection tools to identify such circumvention and reserves all rights to act accordingly, including immediate account termination and asset freezing.

Notwithstanding our Risk Disclosure Statement available at https://cointivo.com/risk, to further your understanding of the risks associated with trading in Digital Assets, Cointivo hereby reminds you of the following:

YOU MUST FULLY UNDERSTAND AND ASSESS THE RISKS IN DIGITAL ASSETS TRADING BEFORE CONDUCTING ANY TRADING ACTIVITIES OR USING OUR SERVICES. YOU MUST ASSESS YOUR RISK TOLERANCE CAREFULLY BEFORE ENGAGING IN DIGITAL ASSETS TRADING. DIGITAL ASSETS ARE HIGHLY VOLATILE AND SPECULATIVE. YOU SHOULD NEVER INVEST FUNDS YOU CANNOT AFFORD TO LOSE ENTIRELY.

Notwithstanding the foregoing, when using our Services, you may face risks regarding policy, regulatory compliance, investment yield, trading, and force majeure, among others, the non-exhaustive details of which are as follows:

• (a)POLICY RISK: Users of Cointivo may encounter losses due to the amendment of national laws, regulations, or macro-policies which may influence the normal trade of Digital Assets.
• (b)COMPLIANCE RISK: Users of Cointivo may encounter losses if the User's Digital Assets trade violates national laws or regulations applicable to the User.
• (c)MARKET VOLATILITY RISK: The Digital Asset market never closes, with Digital Asset prices fluctuating in a very wide range. Users may encounter substantial or total losses in the market.
• (d)TRADING RISK: A successful transfer is dependent on the mutual assent of the parties to the transfer. Cointivo does not commit to or guarantee any successful transfer or order execution.
• (e)LIQUIDITY RISK: Certain Digital Assets may have limited market depth. You may be unable to sell or exit a position at a desired price or within a desired timeframe.
• (f)FORCE MAJEURE RISK: When natural disasters, war, strikes, pandemics, cyberattacks, and other unpredictable, unavoidable, or unforeseeable situations occur, Cointivo may not be able to operate normally, which may result in Users' losses. Cointivo will not assume any civil liability for losses caused by force majeure.
• (g)RISK OF DELISTING: When a Digital Asset project party faces bankruptcy, liquidation, dissolution, or violates national laws and regulations, or under the request of the project party, Cointivo may delist such Digital Asset, which may cause losses for Users.
• (h)TECHNICAL RISK: Although the chance of technical fault is low during Digital Asset trading, we cannot exclude such possibility. If such an event occurs, Users' interests may be affected.
• (i)OPERATIONS RISK: Users may face risks due to operational error, such as transfers to wrong addresses, incorrect order configuration, or violations of operational regulations.
• (j)LEVERAGED PRODUCT RISK: Futures, margin, and other leveraged products available on the Platform carry significantly higher risk than spot trading. Losses can exceed your initial deposit. Only engage in leveraged trading if you fully understand the mechanics and risks involved.

Nothing on the Platform constitutes financial, investment, tax, accounting, or legal advice. Cointivo strongly recommends you seek independent professional advice before making any trading or investment decision.

By registering for a Cointivo Account or using or otherwise accessing Cointivo Services, you represent and warrant that: (i) as an individual, you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater, and have full legal capacity to form a binding contract under applicable laws; (ii) as a legal person or other organisation, you have full legal capacity and sufficient authorisations to enter into this Agreement; (iii) you have not been previously suspended or removed from using the Cointivo Platform or related Services; (iv) you do not currently maintain an unauthorised duplicate Cointivo Account; (v) you are not a resident of, located in, or otherwise attempting to access the Cointivo Platform from a Prohibited Jurisdiction; (vi) if you act as an employee or agent of a legal entity and enter into this Agreement on their behalf, you have all the necessary rights and authorisations to bind such legal entity; and (vii) your use of Cointivo Platform and Cointivo Services will not violate any laws and regulations applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

All Users must apply for a Cointivo Account before using Cointivo Services. Each User (including natural person, business, or legal entity) may maintain only one Account at any time unless explicitly approved in writing by Cointivo:

• (a)When you register a Cointivo Account, you must provide the information identified in this Agreement or otherwise requested by Cointivo, and accept this Agreement, the Privacy Policy, and other Cointivo Legal Documents. Cointivo may refuse, in its absolute sole discretion, to open a Cointivo Account for you. You agree to provide complete and accurate information when opening a Cointivo Account and to timely update any information you provide to maintain its integrity and accuracy.
• (b)You are solely responsible for all activities that occur under your account, whether authorised by you or not. All instructions submitted through your account are deemed to have been submitted by you and are legally binding upon you.
• (c)Cointivo may, at any time and without prior notice, place restrictions on any account pending investigation or compliance review.

Please note that there are legal requirements in various countries which may restrict the products and services that Cointivo can lawfully provide. Accordingly, some products, services, and certain functionality within the Cointivo Platform may not be available or may be restricted in certain jurisdictions or regions or to certain Users. You shall be responsible for informing yourself about and observing any restrictions and requirements imposed with respect to access to and use of the Cointivo Platform and Services in each country from which you access them. Cointivo reserves the right to change, modify, or impose additional restrictions at any time without prior notification.

In order to access certain features of the Platform, including trading, deposits, withdrawals, and fiat-related services, Users may be required to provide identity information and complete identity verification procedures. Cointivo may verify user identity at any time in accordance with applicable regulatory requirements, internal compliance policies, and risk management procedures.

You agree to provide accurate, complete, and current identity information as requested by Cointivo during account registration or at any time thereafter. Requested information may include, but is not limited to: full legal name; date of birth; nationality and country of residence; government-issued identification documents; facial verification or biometric information; proof of address documentation; and corporate documentation for legal entity accounts.

Cointivo may conduct identity verification through automated systems, manual review procedures, and approved third-party verification providers. By using the Platform, you consent to the collection, processing, and verification of your identity information for compliance, fraud prevention, and security purposes. Cointivo reserves the right to request additional identity documentation or information at any time where required by applicable laws, regulatory obligations, internal compliance policies, or unusual account activity.

If you fail to provide requested identity information within a reasonable period of time, Cointivo may restrict account functionality, suspend trading activity, disable withdrawals, or terminate your account without prior notice.

You represent and warrant that all identity information provided to Cointivo is accurate and belongs to you or the entity you represent. Submitting false, altered, forged, or misleading documentation constitutes a material breach of this Agreement and a criminal offence under applicable law. Cointivo will report such conduct to applicable authorities, permanently ban the offending user, and may confiscate or freeze associated assets pending investigation.

Users understand and agree that it is the sole responsibility of Users to maintain the confidentiality of their Cointivo account credentials and are responsible for all activities conducted under their Cointivo account. You assume full responsibility for all actions and statements made using your account and agree to the following:

• (a)You must create a strong, unique password combining uppercase and lowercase letters, numbers, and special characters. You must not reuse your Cointivo password across other services or applications.
• (b)You shall not disclose your account credentials to any other person, nor shall you use the account credentials of any other person. If your account is illegally used by any other person due to factors not attributable to Cointivo, such as hacking, virus, or negligence on the part of the User, Cointivo will not assume any responsibility whatsoever.
• (c)Users are prohibited from giving, lending, renting out, transferring, or otherwise disposing of their Cointivo account to any third party without the express written consent of Cointivo.
• (d)Cointivo recognises Users' instructions through Users' account credentials. All conduct on Cointivo after you log in using your account credentials shall represent you personally. Electronic information records generated by the operation of your account are valid evidence of your conduct, and you shall bear all responsibilities arising therefrom.
• (e)Cointivo strongly recommends and, for high-risk actions including withdrawals, API key creation, and password changes, mandates the use of two-factor authentication (2FA). You acknowledge that failure to enable 2FA may limit Cointivo's ability to assist you in the event of unauthorised access.
• (f)Cointivo will NEVER ask you for your password, two-factor authentication codes, seed phrases, or private keys via email, live chat, social media, or phone. All Cointivo employees are explicitly prohibited from requesting such credentials.
• (g)You are responsible for securing all devices and networks used to access the Platform. You should avoid accessing your account via shared, public, or unsecured Wi-Fi networks.
• (h)Cointivo offers a personalised anti-phishing code included in all official Cointivo emails. Users are strongly encouraged to enable this feature. Cointivo also offers a withdrawal address whitelisting feature that restricts withdrawals to pre-approved addresses only.

If a User discovers that a third person fraudulently uses or embezzles the User's account and credentials, the User shall promptly notify Cointivo at [email protected] and request Cointivo to suspend relevant services; otherwise all responsibilities arising from such use shall be borne solely by the User. The User understands that Cointivo needs a reasonable period of time to take action; Cointivo shall not be held liable for any loss that may arise in connection with such third person's use of the services before Cointivo takes action.

Where Cointivo deems on its unilateral and independent judgement that any event which undermines the security of trading has or may arise, Cointivo shall have the right to suspend, interrupt or terminate all or part of the Services provided to a User under this Agreement, remove or delete registration information, and seize illicit profits that the User may have gained, without notifying such User and without assuming any responsibility to such User or any third party. The aforementioned events include:

• (a)Cointivo believes that the information provided by the User is not authentic, valid, or complete
• (b)Cointivo uncovers any abnormal transaction by the User, or any transaction that is suspicious or may be illegal
• (c)Cointivo believes that the User's account is suspected of being involved in money laundering, cash-out, pyramid selling, fraudulent use, or other situations that Cointivo believes are risky or unlawful
• (d)Cointivo discovers that the User uses illegal or improper technical means to engage in any activity that endangers trading security or affects fair trading
• (e)Cointivo believes that the User may have participated in, or currently participates in, pump and dump schemes, wash trading, self-trading, front running, quote stuffing, spoofing, layering, or other types of market manipulative behaviour
• (f)Any other circumstances under which the User breaches this Agreement

When a User decides to cease to use their User account, the User shall first repay all outstanding loans, margin balances, and fees owed to Cointivo, then withdraw all available digital assets eligible for withdrawal, close all open positions, cancel all open orders, and formally request account closure. Account closure requests are processed within 30 business days of meeting all prerequisites.

The User agrees that the suspension, interruption, or termination of the User's account does not represent the termination of the User's responsibilities. The User shall still be liable for any possible breach of agreement or damages that may arise due to or in connection with such User's conduct during the time when such User used the Services; furthermore, Cointivo may continue keeping relevant information of the User.

Notwithstanding the foregoing, the Services provided by Cointivo under this Agreement shall include the following:

• (a)User accounts: A User account will be generated upon a User's registration with Cointivo. The User account will record the User's activities on the Platform and shall be the sole account for the User to log on to Cointivo and use any Services thereon.
• (b)Spot trading: Users can submit digital asset trading instructions through Cointivo and trade digital assets against other digital assets or stablecoins on Cointivo's centralised order book. All spot trades are settled immediately upon matching and are irrevocable.
• (c)Digital asset deposit and withdrawal: A User can transfer digital assets from other addresses to designated addresses in the User Account, or transfer digital assets from the User's account to other addresses, subject to supported networks and applicable limits. ALWAYS verify that you are using the correct blockchain network and destination address. Sending assets via an unsupported network or to an incorrect address may result in permanent and irrecoverable loss.
• (d)Futures and derivatives trading: Cointivo provides services for Users to carry out leveraged perpetual and fixed-term futures trading. Futures trading is highly leveraged and involves a risk of loss of some or all of your digital assets. Cointivo may liquidate your positions at any time without prior notice if your margin balance falls below the required maintenance threshold.
• (e)Margin trading: Eligible users may borrow funds to increase position size. Margin loans accrue interest and must be repaid in full. Cointivo may issue margin calls and forcibly liquidate positions to recover outstanding balances without prior notice.
• (f)Earn and staking: Cointivo facilitates staking, savings, and yield-earning products for supported assets. Participation is subject to separate terms, minimum lock-up periods, and variable or fixed yield rates subject to change without notice.
• (g)Convert: Cointivo offers an instant conversion service enabling users to exchange digital assets at quoted prices. Conversion rates are provided in real time and are subject to market conditions. All conversions are final and non-refundable.
• (h)Peer-to-Peer service: Cointivo provides a platform that allows users to directly trade Digital Assets with other users. Cointivo acts solely as a neutral facilitator and escrow agent and is not responsible for counterparty conduct, including fraud, non-delivery, or disputed transactions.
• (i)Fiat services: Cointivo cooperates with various partners to provide Users with means to convert fiat currency into digital assets via bank transfer, credit/debit card, and other approved payment methods. Third-party providers may apply additional fees, limits, and terms.
• (j)API access: Cointivo provides API services for programmatic access to Platform functionality, subject to rate limits, usage restrictions, and separate API Terms of Use. Cointivo is not liable for losses arising from API errors, interruptions, or misuse.
• (k)Copy trading: Cointivo may offer copy trading features enabling users to automatically replicate trades of selected lead traders. Past performance of lead traders is not indicative of future results and does not constitute investment advice or endorsement by Cointivo.
• (l)Launchpad and IEOs: Cointivo may facilitate initial exchange offerings or token sale events. Participation is speculative, subject to eligibility requirements and separate terms, and involves the risk of total loss of invested funds.
• (m)Other services which Cointivo may provide from time to time.

You acknowledge and agree that the above list is non-exhaustive in nature and the Services are provided by Cointivo on an 'as-is' basis, and may be subject to reduction, change, cancellation, termination, and modification by Cointivo under its absolute sole discretion, with or without notice to you. Each Service Cointivo provides is subject to separate terms and conditions which may be contained under the Legal Documents; by using the Services, you are deemed to have read and understood those provisions.

When you use Cointivo Services, you agree and undertake to comply with the following provisions:

• (a)During the use of Cointivo Services, all activities you carry out should comply with the requirements of applicable laws and regulations, this Agreement, applicable Legal Documents, and various guidelines of Cointivo.
• (b)Your use of Cointivo Services should not violate public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prohibit other Users from using Cointivo Services.
• (c)You agree not to use the Services for market manipulation, including but not limited to pump and dump schemes, wash trading, self-trading, front running, quote stuffing, spoofing, or layering, regardless of whether prohibited by law.
• (d)Without written consent from Cointivo, the following commercial uses of Cointivo data are prohibited: (i) trading services that make use of Cointivo quotes or market information; (ii) data feeding or streaming services that make use of any market data of Cointivo; (iii) any other websites, apps, or services that charge for or otherwise profit from market data obtained from Cointivo.
• (e)Without prior written consent from Cointivo, you may not modify, replicate, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any copyright statement or label, or license, sublicense, sell, mirror, design, rent, lease, private label, grant security interests in the properties or any part of the properties, or create their derivative works or otherwise take advantage of any part of the properties.
• (f)You may not use any deep linking, web crawlers, bots, spiders, or other automatic devices, programs, scripts, algorithms, or methods to access, obtain, copy, or monitor any part of the Platform; attempt to access any part or function of the Platform without authorisation; probe, scan, or test the vulnerabilities of Cointivo Services or any network connected to the Platform; reverse look-up, track, or seek to track any information of any other Users; impersonate or manipulate identification to disguise your identity; or use Cointivo Services in an illegal way.

By accessing Cointivo Services, you agree that Cointivo has the right to investigate any violation of this Agreement, unilaterally determine whether you have violated this Agreement, and take actions under relevant regulations without your consent or prior notice. Examples of such actions include, but are not limited to:

• Blocking and closing order requests
• Freezing your account and any assets contained therein
• Reporting the incident to the relevant authorities
• Publishing the alleged violations and actions that have been taken
• Deleting any information you published that is found to constitute a violation

In addition to the foregoing, Cointivo prohibits the following activities on or utilising Cointivo Services. Cointivo has the right to monitor your transactions and account activities to determine, at its absolute sole discretion, if your use of Cointivo Services constitutes any of the following prohibited activities:

• (a)Unlicensed money service businesses, including payment services providers, sale of money orders, or any money transmitter activities without requisite licensing
• (b)Deceptive marketing, false advertising, or fraudulent schemes of any kind
• (c)Unlicensed sale of weapons of any kind, including firearms, ammunition, knives, explosives, or related accessories
• (d)Drugs and drug paraphernalia, including sale of narcotics, controlled substances, or any equipment designed for making or using drugs
• (e)Gambling activities, including sports betting, casino games, lotteries, games of chance, or other activities that facilitate gambling
• (f)Money laundering, fraud, terrorist financing, sanctions evasion, or any other type of financial crime
• (g)Any sort of Ponzi scheme, pyramid scheme, or multi-level marketing programme
• (h)Goods or services that infringe or violate any copyright, trademark, or proprietary rights under the laws of any jurisdiction
• (i)Counterfeit or unauthorised goods, including sale or resale of fake identification documents, or illegally imported or exported goods
• (j)Wash trading, front-running, insider trading, market manipulation, or other forms of market-based fraud or deceit
• (k)Purchasing goods of any type from darknet markets or hidden service marketplaces
• (l)Unauthorised or unlicensed brokerage or investment services
• (m)Any other unlawful activities which would violate, or assist in violation of, any law, statute, ordinance, regulation, or sanctions programmes, or which would involve proceeds of any unlawful activities

In the event that we learn or reasonably suspect, in our sole discretion, that your account is or may be associated with any of the Prohibited Activities set forth above, we will consider it a violation of this Agreement and may suspend or terminate your account, cancel any pending transactions, freeze your funds immediately without notice, or take any other action required by law enforcement, a regulator, or any other authority. We reserve the right to report any such suspected or actual Prohibited Activities to any applicable law enforcement agency, regulator, or authority.

In addition to other provisions contained in this Agreement, you agree and acknowledge that we have the right, at any time and in our absolute sole discretion, to implement the following measures on your Account:

• (a)Blocking and closing order requests
• (b)Freezing your account and any assets or funds contained therein
• (c)Clawing back and retrieving any profits obtained in violation of this Agreement or other Legal Documents
• (d)Publishing the alleged violations and actions that have been taken
• (e)Deleting any information you published that is found to constitute a violation

If we suspect, in our absolute sole discretion, that: the Account is in violation of any part of this Agreement, the Legal Documents, or applicable laws or regulations; the Account is in violation of anti-money laundering or counter-terrorism financing laws; the Account is subject to a court order or regulatory requirement; Cointivo believes an unauthorised person is attempting to gain access to your account; or the Account is related to any Prohibited Activities as set forth in Clause 21.

You agree and acknowledge that we have the right to immediately investigate and implement necessary measures on your Account and any Account related thereto, if we suspect, in our sole discretion, that any such account has committed a violation of this Agreement, the Legal Documents, or any applicable laws or regulations.

Cointivo has the right to set service charges according to this Agreement. Cointivo also has the right to formulate and adjust service charges, and terminate any promotional fee rates at any time and from time to time, at Cointivo's absolute sole discretion. Current fees are published at https://cointivo.com/fees and are incorporated into this Agreement by reference. Cointivo charges maker and taker fees on spot and futures trades, with rates tiered based on rolling 30-day trading volume and CNT token holdings. Withdrawal fees are charged per withdrawal, calibrated to cover on-chain network costs, and may vary with network congestion. For perpetual futures contracts, a periodic funding rate mechanism is applied between long and short position holders; funding rates are variable and may be positive or negative.

Unless otherwise stated or agreed upon, you agree that Cointivo has the right to deduct the above-mentioned service charges directly from the assets in your account at the time of the relevant transaction or event. You are responsible for ensuring that your account contains sufficient assets to cover applicable fees.