How to Withdraw Crypto from Cointivo

Before You Withdraw

Ensure your account is KYC-verified — unverified accounts have very low withdrawal limits.
2FA must be enabled for withdrawals (mandatory security requirement).
Know the destination wallet address and the correct network.

Step-by-Step Withdrawal

Go to Wallet → Withdraw.
Search for the coin you want to withdraw (e.g. USDT).
Select the network — make sure this matches what the receiving wallet supports.
Enter or paste the destination wallet address.
Enter the amount. The network fee will be deducted automatically — the "You receive" field shows the exact amount that will arrive.
Click Confirm, then enter your 2FA code to authorise.
Check your email for a withdrawal confirmation link (required for first-time addresses).

Network Fees

Blockchain networks charge a fee to process transactions — this is not charged by Cointivo but passed through at cost. Fees vary by network and congestion:

Network	Typical Fee (approx.)
BTC	Variable — check current fee
ETH (ERC20)	Variable gas fee
TRC20 (USDT)	~1 USDT flat
BEP20	Very low
SOL	Very low

TRC20 is usually the cheapest way to move USDT.

Withdrawal Limits

Daily withdrawal limits depend on your KYC level. View your current limits under Account → Verification. Completing advanced KYC (Level 2) significantly raises your daily limit.

Security: Address Whitelisting

Enable the withdrawal address whitelist in Account → Security. Once active, you can only withdraw to pre-approved addresses. Any new address added is locked for 24 hours — a safety buffer that prevents unauthorised withdrawals even if someone gains access to your account.

Troubleshooting

Withdrawal pending for a long time: The blockchain may be congested. Check a block explorer using the transaction hash from your withdrawal history.
Funds not arriving: Confirm you used the exact same network on both sides. Contact support with the transaction hash if needed.

Step-by-Step Withdrawal

Go to Wallet → Withdraw.

Search for the coin you want to withdraw (e.g. USDT).

Select the network — make sure this matches what the receiving wallet supports.

Enter or paste the destination wallet address.

Enter the amount. The network fee will be deducted automatically — the "You receive" field shows the exact amount that will arrive.

Click Confirm, then enter your 2FA code to authorise.

Check your email for a withdrawal confirmation link (required for first-time addresses).

Network Fees

Blockchain networks charge a fee to process transactions — this is not charged by Cointivo but passed through at cost. Fees vary by network and congestion:

Network

Typical Fee (approx.)

BTC

Variable — check current fee

ETH (ERC20)

Variable gas fee

TRC20 (USDT)

~1 USDT flat

BEP20

Very low

SOL

Very low

TRC20 is usually the cheapest way to move USDT.