How to Create and Secure Your Cointivo Account

Step 1 — Sign Up

1. Go to cointivo.com and click Sign Up.
2. Enter your email address and choose a strong password (at least 12 characters, mix of letters, numbers, and symbols).
3. Check your inbox for a verification email and click the confirmation link.

Step 2 — Complete Identity Verification (KYC)

Regulation requires us to verify who our users are. KYC takes under 5 minutes and unlocks higher deposit, withdrawal, and trading limits.

1. Navigate to Account → Verification.
2. Upload a government-issued photo ID (passport or national ID card).
3. Complete the selfie liveness check.
4. Most verifications are approved within minutes.

Step 3 — Enable Two-Factor Authentication (2FA)

2FA adds a second layer of security. Even if someone knows your password, they cannot access your account without the code from your phone.

1. Go to Account → Security → Two-Factor Authentication.
2. Download Google Authenticator or Authy on your phone.
3. Scan the QR code displayed on screen.
4. Enter the 6-digit code from the app to confirm setup.

⚠️ Save the backup recovery codes shown during setup. If you lose your phone, these codes are the only way to regain access.

Step 4 — Set Up Withdrawal Whitelist

The withdrawal whitelist ensures crypto can only be sent to addresses you have pre-approved. Enable it under Account → Security → Withdrawal Addresses. New addresses require 24-hour confirmation — this stops an attacker from draining your account even if they compromise your login.

Security Best Practices

• Use a unique password for Cointivo — do not reuse passwords from other sites.
• Use a password manager (Bitwarden, 1Password) to generate and store strong passwords.
• Access Cointivo only from trusted devices and networks — avoid public Wi-Fi.
• Never click links in emails claiming to be from Cointivo — always type the URL directly.
• Check the URL bar: the real site is always cointivo.com.

What to Do If Your Account Is Compromised

Contact support immediately via the Help Center. Cointivo's security team can lock your account while you regain access. Acting fast limits any potential losses.